A creative and growth agency.

Built on experience design.

Story first.

Journey Lab began in New York as an immersive production studio, staging works around the globe, including brand experiences for Google, Mercedes-Benz and Campari. That taught us storytelling, and how to design around the way people actually experience a brand. Before that, our founder worked inside fast-growing consumer brands, including Warby Parker, Larsson & Jennings and Away.

Who you’ll work with.

One lead who knows your business, and a specialist for every part.

1A lead

Your lead

Knows your business, runs the plan and answers for the result.

Brand and design

2AResearch and positioning
2BMessaging
2CVisual identity
2DPackaging, print and signage
3ABrand guidelines

Websites and systems

3BUX and interface design
3CWebsites and Shopify stores
3DPlatform moves
4AIntegrations and custom tools
4BSpeed, accessibility and analytics

Growth

4CSearch
4DEmail and SMS
5APaid search and social
5BContent and landing pages
5CReporting and testing

Your seat

The one by the window, next to the people doing the work.